Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

Is It Time To Move On From The “New Normal” Of CX?

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Chatbot vs. Live Chat 💬 – Which is Better for Customer Service?

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Creating a Customer Service Workflow with Automated Chatbots - Rep

7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

CMO 50: Massimiliano Tirocchi

Seven retailers that use live chat to improve customer service

How Chat Bots Can Reduce Customer Service Costs

Live Chat with Bot - Live chat with bot

Microsoft Considers More Limits for Its New A.I. Chatbot - The New York Times

Not every customer service chatbot is created equal

Automate Customer Service Without Losing The Human Touch with LiveChat & ChatBot Integration

ChatGPT Is Coming To A Customer Service Chatbot Near You

Chatbots provide millions with COVID-19 information every day, but they can be improved - here's how