The Problem with Saying “It's No Big Deal”

When someone bothers or offends you, it’s natural to say, it’s no big deal and assume the other person had positive intent. But, often, that phrase is used to avoid conflict and is a sign that you should take action. Though speaking up can be difficult, it’s the only way the issue will really get resolved. The best course of action is to schedule a time to talk to the offending party or pull them aside in private. Let time pass, so you’re not emotionally charged. And treat it as an opportunity to gain more information. True inquiry is a respectful way of testing whether something actually is a big deal and is entirely consistent with the notion of assuming positive intent.

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