Radical Versus Incremental Innovation: The Importance of Key Competences in Service Firms

Introduction Studies of service innovation have increased along with the growth of the service sector, and they have emerged from being marginal and neglected to achieve recognition as an important field to study (Miles, 2000). Until recently, this research field has to a great extent been divided between two contrasting approaches: demarcation and assimilation (Coombs &

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